Industry Specialties 

Our successful client engagements throughout the past years, the expertise of our people, and the global know-how of our business partners, have enabled us to customize our consulting services around specific industries. The result is a consulting engagement focusing on the challenges that your industry faces, delivering solutions that help you rise on top of those challenges.
Through the accumulation of industry-specific know-how and industry-specific reference models and content, we can enable excellence in the following industries among others:

Government and public sector

It is often said that government should treat citizens the way businesses treat customers. But when it comes to customers, businesses have it relatively easy. They get to pick and choose which customers to serve, lavishing attention on those that are profitable and using a one-size-fits-all approach for the rest.
Governments don't have that luxury. They must serve every citizen, providing essential services that in many cases would never survive in the private sector.
In the private sector, the bottom line is shareholder value. In government, the objectives can be harder to pinpoint. But in the end, the basic goals are the same: making efficient use of limited resources, striving for continuous improvement, and delivering maximum value for citizens and business.
Palma’s consulting solutions to government and public sector institutions focus on efficiency improvement, process transparency, and the design and implementation of electronic services.

Client Success: Business Process Improvement at the public security directorate (Jordan)

Banking and Financial Institutions

As the global banking industry approaches the end of the first decade of the 21st century, the challenge for senior management is how to take advantage of the challenging economic outlook while managing the accompanying risks and, at the same time, complying with ever-increasing regulatory requirements.
Palma provides tailored solutions to organizations in the banking industry facing the complex issues of today’s global marketplace. We understand the issues you face. We track the pressing trends and challenges, and assess the implications for our clients. We combine industry knowledge with technical expertise to develop the services that respond to your issues, in terms of cost effectiveness, process transparency, operational risk management, and enter prise architecture.

Client Success: Reducing paper consumption at Qatar National Bank

Real estate and Construction

Real estate today is a hard market to read. When — and where — does an astute company take the plunge into the commercial property market? Issues of timing and location often can be as crucial as the amount of capital earmarked for such a transition.
Palma offers an array of consulting services that cover areas such as cost management, business process design, IT strategies and technology solutions to enable companies in the real estate and construction industry to remain focused on their real business.

Client Sucess: Standardized and Trasparent Process at Nakheel

Oil and Gas

After five years of accelerating oil and gas demand and rapidly increasing investment to find, develop, and refine new oil and gas reserves, the industry is now adjusting to the largest and steepest decline in prices in its history. In the face of global recession, sharply reduced demand and the continuing uncertainties about the timing and pace of regulation, the collective challenges facing management are intense.
Palma helps clients in the oil and gas industry address many of these challenges by providing a range of consulting and IT services focusing on business process standardization and re-design, process-based performance management, and preparation for IT system implementation.

Client Sucess: Process-Based Performance Dashboards at RASCO

Telecommunications

With exceptionally dynamic structures, continual change offers telecommunications companies new prospects and demands high process efficiency and flexibility.
Process optimization and controlling structures offer a key advantage in a highly competitive market. To support profitability, Palma offers a complete range of consulting services and solutions to optimize core processes, such as CRM and workflow, supply chain management, order management and billing systems, and cost account and controlling systems. We support telecommunication companies with a comprehensive portfolio for process re-engineering, from strategy to design and implementation to technological implementation and controlling enabling them to increase competitive advantage.

Client Sucess: BPM Governance at Paltel Group

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