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Palma Code of Business Ethics

The Palma Code of Business Ethics has been developed and adopted in September 2008.
This Code is designed to place emphasis on our core values, and give practical examples to our people of what these values mean in their everyday work life, The Code is a result of the joint effort and work by Palma and the Institute of Management Consultants and Trainers - Jordan.

1- Dealing with Clients

1-1 Confidentiality
We will keep client information confidential and will not use them for personal purposes or allow others to do so.
1-2 Servicing Clients
We will serve our clients with integrity, competence and objectivity.
1-3 Conflicts Of Interest
We will not allow any conflict of interest that would provide a competitive advantage to a client through our use of confidential information from another client who is a direct competitor without that competitor's permission.
1-4 Recruiting
We will not recruit employees of a client or assist them in getting employment anywhere else without prior consulting with the client.

2- Principles of Management

2-1 Qualifications
We will not engage in any consulting assignment unless we are qualified to perform it based on our experience and competence.
2-2 Contracts
We will make sure that the objectives, scope of work, work plan, the professional fees and payment arrangements have all been agreed upon with the client in writing before commencing the execution of any consulting assignment.
2-3 Expectations
Based on our honesty and objectivity, we will refrain from encouraging unrealistic expectations or guarantee specific results to clients that might arise from our management consulting services.
2-4 Objectivity
We will immediately inform our clients of any influences on our objectivity and integrity and will offer to withdraw from a consulting assignment when they are impaired.
2-5 Coordination with Others

We will not engage in any consulting assignment with clients if there are other management consulting firms or individuals working with those clients, without prior consultation with them and ensuring that there is no conflict between the concerned parties.

3- Conducting Consulting Assignments

3-1 Quality
We will conduct any consulting assignment with professionalism and high quality commensurate with specialization, experience, expertise and gained knowledge.
3-2 Guidance for Implementation Purposes
We will educate and guide client staff regarding the principles, techniques and methodologies adopted in conducting an assignment, to assist them in implementing the proposed solutions successfully.
3-3 Documentation
We will document all reports submitted to clients, to maintain continuity of understanding of their problems and the solutions that have been designed for them in order to refer to them when needed.
3-4 Review of Other Work
We will review the work done by other consulting firms or individuals for the same client without issuing any judgmental remarks on the standard of the work being reviewed.
3-5 Commitment
We will commit ourselves to the agreed-upon scope of work and conditions.

4- Fees

4-1 Fees
We will charge reasonable fees that are commensurate with the services we deliver, the responsibility we shoulder and the time we spend.
4-2 Commissions
We will not accept any commissions, fees or remuneration from other parties in connection with any recommendation to a client to buy equipment, materials or services as a result of our consulting assignment.

5- Profession

5-1 Advertising the Services
We will not advertise our services in a deceptive or exaggerated manner or in any other way that may impair the integrity of the profession of management consulting.
5-2 Property Rights
We will protect the intellectual property rights of our clients, other consulting firms and individuals and will not use their proprietary information or methodologies without their permission.
5-3 Professionalism
We will maintain a fully professional standard in our dealings with clients, the public and fellow consultants.
5-4 Cooperation and Professional Development
We will assist our fellow consultants in developing their capabilities, support them in practicing the Code of Ethics of the profession and cooperate with them in a constructive manner. We will strive for our professional development by continually improving our knowledge, skills and techniques and exert efforts for the advancement of the management consulting profession.

Featured Clients

IDS Scheer is the global leader in independent business process and performance management - software and solutions - and a globally renowned service provider for process-driven business transformation and implementation. IDS Scheer experts combine methodology, industry and process management know-how. Palma is the IDS Scheer Preferred Partner for the MENA region. Using IDS Scheer’s ARIS Process Platform, we support our client projects, bringing them global know-how with local understanding.

Oracle is the world's largest business software company: Oracle specializes in developing and marketing enterprise software products.

Palma is an Oracle Channel Partner in the MENA region. We provide services to Oracle clients using the Oracle Business Process Analysis (BPA) Suite (Powered by ARIS).

SAP has a rich history of innovation and growth as a true industry leader

SAP delivers products and services that help accelerate business innovation

Customers in more than 120 countries run SAP applications – from distinct solutions addressing the needs of small businesses, midsize companies and global organizations

As an SAP Channel Partner, Palma supports clients in designing Business Blueprints, building on our process expertise, to enable process-oriented implementations of SAP solutions.

*IDS SCHEER, ORACLE & SAP are trademarks to their rightful owners

Enabling Excellence