Service Practices

Our consulting practices help businesses achieve excellence. Drawing on our hands-on experience with leading businesses in our region and the global experience of our business partners, Palma delivers insights and puts them into action.
Our services are designed to help you face the challenging environment. Whether you are aiming at cost effectiveness, operational excellence, customer retention, or tighter performance management, we deliver consulting solutions that help you become even more successful.
Our portfolio of consulting services cover topics such as:

Business process management

With Business Process Management (BPM), we help you ensure the effectiveness and efficiency of internal and external business processes, setting the stage for your long-term success. Starting with the process strategy, design, implementation and controlling, we implement proven methodologies and software tools to practically analyze and optimize your business processes. We focus on building your internal BPM capacity, thus enabling your team to continuously improve business processes. This concept is a key success factor for all your automation projects.

Enterprise architecture management

With our Enterprise Architecture services, we are devoted to improve the performance of your organization by enabling you to see yourself in a holistic and integrated view of your strategic direction, business processes, information flows, and technology resources. By looking at your organization starting from its vision and strategy, cascading to its supporting IT resources, we develop business and technical blueprints for implementing strategic IT initiatives.

Change management

In our change management services, we manage changing methods, processes, procedures, and systems to ensure that individuals, teams, and organizations transition successfully from the current state to the desired future. Our change management and organizational development experience helps leaders create change teams that, with coaching and training, can drive and implement the change management plan.

Performance management

You need to react ever faster to changing market conditions and requirements—both in the management sphere and within your operational divisions. Assessing and understanding your operational efficiency is therefore critical. We help you design and measure your key performance indicators (KPIs) in live business processes, making performance management an objective decision-making aid that will allow you to identify and implement improvement potential, as well as assess the success of your strategy and balanced scorecard execution.

E-service governance and design

At Palma we define roadmaps for your e-service initiatives, we design the high level frameworks needed (business definition), re-design your services to adapt to new electronic delivery channels, and create implementation plans. Additionally, we assist you in selecting the suitable implementers and supervise their work, to ensure that the designs are put into proper implementation.

Implementation support services

Modules and technology-driven IT implementations fail to achieve business objectives. We at Palma ensure our clients a process-driven IT implementation by managing the business blueprint exercise and supervising implementation projects to ensure success.

Training services

Palma is delivering in-house and public training courses in various disciplines of BPM; such as Balanced Scorecards, Process-Based Performance Management, Process Optimization, Enterprise Architecture, and Process-Driven Service Architecture. Please contact us for more information about our courses and schedules.

Need more information? Please Contact Us or submit a Request for Services